Last Updated: December 25, 2024
This Privacy Policy describes how Star Plumbers Norwalk ("Star Plumbers Norwalk", "we", "our", or "us") collects, uses, and protects the information you provide when using our website at starplumbersnorwalk.site (the "Website") and any services we provide (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Information We Collect
Information You Provide Directly
When you use our Services, we may collect the following personal information that you voluntarily provide:
- Contact Form Submissions: When you complete our contact form or request a quote, we collect your name, email address, phone number, and any message or description of your plumbing needs that you provide.
- Phone and Email Communications: When you contact us by phone, email, or text message, we collect your contact information and the content of your communications with us.
- Service Requests: When you request plumbing services, we collect information about your property location, the nature of the plumbing issue, and scheduling preferences.
Information Collected Automatically
We automatically collect certain information when you visit our Website through cookies and similar tracking technologies:
- Usage Information: We collect information about how you interact with our Website, including pages visited, links clicked, time spent on pages, and navigation patterns.
- Device Information: We collect information about the device you use to access our Website, including device type, operating system, browser type, and unique device identifiers.
- Location Information: We may collect approximate location information based on your IP address to better serve customers in our service area.
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and track usage patterns.
Third-Party Tracking Technologies
Our Website uses the following third-party services that may collect information:
- Google Analytics: We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. To opt out of Google Analytics, you can download the Google Analytics opt-out browser add-on.
- FormSubmit: We use FormSubmit to process contact form submissions. Information submitted through our forms is transmitted to our email address via FormSubmit's secure service.
- Google Maps: We use Google Maps to display our service area. Google may collect data when you interact with the map on our Website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To respond to your inquiries, schedule appointments, provide plumbing services, and communicate with you about your service requests.
- Customer Support: To provide customer service, troubleshoot issues, and respond to your questions and concerns.
- Improve Our Services: To analyze how our Website is used, identify areas for improvement, and enhance user experience.
- Marketing Communications: With your consent, to send you promotional emails, special offers, and information about our services. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Safety and Security: To protect the safety, rights, and property of Star Plumbers Norwalk, our customers, and the public, and to detect and prevent fraud and security issues.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, and providing services to you (such as email service providers, website hosting, payment processors, and scheduling software). These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: If Star Plumbers Norwalk is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.
- With Your Consent: We may share your information with third parties when you give us your explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Website usage.
Types of Cookies We Use:
- Essential Cookies: Necessary for the Website to function properly, such as enabling you to navigate the site and use its features.
- Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
- Functionality Cookies: Remember your preferences and choices to provide enhanced, personalized features.
Managing Cookies:
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies. Please note that if you choose to disable cookies, some features of our Website may not function properly. For more information about cookies and how to manage them, visit www.aboutcookies.org.
5. Your Privacy Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request that we correct any inaccurate information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or by contacting us at privacy@starplumbersnorwalk.com.
- Opt-Out of Text Messages: If you opt in to receive promotional text messages, you may opt out at any time by replying "STOP" to any text message.
- Do Not Track: Our Website does not currently respond to "Do Not Track" signals from browsers.
California Residents - Your CCPA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to Know: You have the right to request what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at privacy@starplumbersnorwalk.com or call (562) 259-8826.
Nevada Residents
If you are a Nevada resident, you may request to opt out of the sale of your personal information by contacting us at privacy@starplumbersnorwalk.com with "Nevada Privacy Request" in the subject line. We do not currently sell personal information as defined under Nevada law.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure server infrastructure and encrypted data transmission
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data privacy and security
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child under 18, please contact us at privacy@starplumbersnorwalk.com.
8. Third-Party Websites
Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will post any changes on this page and update the "Last Updated" date at the top of this Privacy Policy.
If we make material changes that significantly affect your privacy rights, we will provide additional notice, such as via email or through a prominent notice on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: